Additional Information Job Number25191364 Job CategoryFood and Beverage Culinary LocationSheraton Grand Bangalore Hotel at Brigade Gateway 26 1 Dr Rajkumar Road Bengaluru Karnataka India 560055 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Position responsible for assigned food and beverage culinary operations Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals CANDIDATE PROFILE Education and Experience High school diploma or GED 3 years experience in the food and beverage culinary or related skilled area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 1 year experience in the food and beverage culinary or related professional area CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Provides excellent customer service to all employees Responds quickly and proactively to employee s concerns Uses coaching skills throughout the property Demonstrates self confidence energy and enthusiasm Motivates and encourages staff to solve guest and employee related concerns Ensuring Exceptional Customer Service Provides excellent customer service Responds quickly and proactively to guest s concerns Understands the brand s service culture Sets service expectations for all guests internally and externally Takes ownership of a guest complaint problem until it is resolved or it has been addressed by the appropriate manager or employee Follows up to ensure complaints have been addressed to the guest s satisfaction Develops a relationship with all guests to build repeated clientele internally and externally Additional Responsibilities as Assigned Complies with all corporate accounting procedures Assists GM as needed with annual Quality audit At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you