Dermatouch is looking for a skilled Non-Voice Customer Care Representative to manage customer interactions across WhatsApp email chat and social media The role focuses on timely resolutions product guidance and maintaining a high-quality customer experience without voice call support Key Responsibilities Respond to customer queries on WhatsApp email website chat and social channels Resolve order-related issues tracking returns refunds cancellations replacements Provide accurate product and skincare information through written communication Maintain response SLAs and ensure high customer satisfaction Document interactions and update reports CRM accurately Coordinate with operations logistics and D2C teams for escalations Identify customer pain points and share actionable insights with the team Requirements Minimum 1 year of experience in a non-voice or chat email process D2C or e-commerce preferred Strong written communication skills in English Hindi Ability to multitask and manage a high volume of chats messages Basic understanding of skincare products is a plus Detail-oriented patient and solution-focused What We Offer Energetic D2C startup workplace Learning exposure to customer experience brand communication and D2C operations Opportunity to grow into senior CX roles Job Types Full-time Permanent Pay 20 000 00 - 27 000 00 per month

📌 Customer Service Representative (Gujarat)
🏢 Dermatouch
📍 Gujarat