About GreenEscapes GreenEscapes is a leading hospitality management company dedicated to providing exceptional service and creating unforgettable experiences We manage a diverse portfolio of hotels and resorts through management contracts with a focus on sustainability innovation and excellence in hospitality Our commitment to responsible tourism and advanced management practices sets us apart in the industry Job Overview We are seeking an experienced Key Account Manager to oversee the operations of a prestigious 5-star resort The ideal candidate will have a strong background in the hospitality industry with the ability to manage all resort-related activities effectively This role requires someone who is not only adept at managing teams and ensuring smooth operations but also skilled in financial management and analytics Key Responsibilities Account Management Serve as the primary point of contact for the resort managing relationships with stakeholders partners and key clients Operational Oversight Oversee all aspects of resort operations including guest services housekeeping food and beverage maintenance and front office management ensuring a seamless guest experience Financial Management Monitor and manage the resort s financial performance including budgeting forecasting revenue management and cost control Ensure financial targets are met and profitability is maximized Team Leadership Lead mentor and motivate resort staff to deliver high-quality service and meet operational standards Conduct regular training and development programs to enhance team performance Guest Experience Ensure that guests receive exceptional service throughout their stay Address any issues or concerns promptly and professionally to maintain high guest satisfaction levels Sales and Marketing Support Collaborate with the sales and marketing teams to develop and implement strategies that drive bookings and enhance the resort s brand presence Compliance and Standards Ensure the resort complies with all relevant health safety and legal regulations Maintain high standards of cleanliness safety and hospitality Reporting and Analysis Prepare and present regular reports on resort performance including occupancy rates financial metrics guest feedback and operational efficiency Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field Minimum of 5 years of experience in a management role within the hospitality industry preferably in a 5-star resort Strong financial acumen with experience in budgeting forecasting and revenue management Excellent leadership and team management skills Outstanding communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple priorities Strong problem-solving skills with a focus on delivering exceptional guest experiences Proficiency in hospitality management software and tools Benefits Competitive salary and performance-based bonuses Opportunities for professional growth and career advancement A dynamic and team-oriented work environment Discounts on stays and services at GreenEscapes properties Job Type Full time Pay 35 000 00 - 45 000 00 per month Experience total work 6 years Required Work Location In person

📌 Resort Operations Manager (Wayanad)
🏢 GREENESCAPES RESORTS AND HOSPITALITY MANAGEMENT PRIVATE
📍 Wayanad