Role overview - Acts as the main point of contact for customers through phone email chat or in person - Handles inquiries complaints and service requests related to products or services - Aims to provide a smooth positive experience that encourages repeat business Key responsibilities - Respond promptly to customer questions across multiple channels calls emails chat social - Identify customer needs provide accurate information and offer appropriate solutions or alternatives - Handle and resolve complaints escalate complex issues when needed and follow up to ensure resolution - Process orders applications returns and service requests and update customer records in systems CRMs - Educate customers on products services policies and help with basic troubleshooting - Build and maintain solid relationships sometimes generating or supporting sales through cross-sell and upsell ref updazz com
📌 Customer Handling Professional (0-3 Yrs) Jaipur/bihar/up/faridabad/udaipur/jodhpur/ahmedabad/vadodara/baroda/haridwar/dehradun/raipur/varanas (after-sales/customer Service)
🏢 NR Ventures
📍 India
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