Job Overview We are looking for a customer-focused and energetic Customer Support Sales Executive to manage customer queries ensure smooth order handling and provide excellent service while supporting basic sales activities The role is ideal for someone who enjoys helping customers solving problems and building strong client relationships with occasional involvement in upselling and cross-selling Key ResponsibilitiesCustomer Support Primary Role Handle customer inquiries via phone email chat and social media Provide accurate information about products services and order status Resolve customer complaints professionally and ensure complete satisfaction Assist customers with order placement returns replacements tracking Maintain detailed records of interactions feedback and service issues Coordinate with internal teams Sales Logistics Production Accounts for smooth resolution Sales Secondary Supportive Role Upsell or cross-sell relevant products to existing customers no field sales Support the sales team with follow-ups quotations and documentation Build long-term relationships to increase repeat business and referrals Assist in achieving basic sales targets and performance metrics Required Skills Qualifications MBA Freshers Graduates 1-2 years experience in customer support or service industry preferred Excellent communication skills in English Hindi Customer-first attitude with strong problem-solving ability Good listening skills patience empathy polite communication Basic knowledge of MS Excel email communication CRM tools Ability to multitask and work collaboratively within a team What We Offer Attractive salary with performance incentives Chance to learn sales customer success Friendly work culture and professional growth Training strong support system Job Types Full-time Permanent Pay 300 000 00 - 400 000 00 per year Benefits Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Ability to commute relocate Gangapur Nashik Maharashtra Reliably commute or planning to relocate before starting work Required Application Question s Do you have experience in customer support or client interaction roles How would you handle an unhappy or dissatisfied customer Are you confident communicating with customers over calls and emails Are you comfortable with basic sales follow-ups and upselling where needed Are you familiar with CRM tools and MS Excel Work Location In person