Position Duty Manager Department Operations Sales Location Mumbai Hyderabad Bangalore Reporting To Outlet Manager Cluster Manager Role Overview The Duty Manager at ODE Spa Wellness is responsible for supervising daily spa operations while driving revenue through effective sales strategies The role ensures exceptional guest service smooth operational flow staff coordination and achievement of sales targets The Duty Manager acts as the in-charge during assigned shifts and ensures adherence to company standards Key Responsibilities1 Sales Revenue Generation Actively promote spa services packages memberships and retail products to maximize sales Achieve daily weekly and monthly sales targets Train and motivate the team on upselling and cross-selling techniques Track sales performance maintain MIS reports and provide suggestions to improve revenue Manage customer inquiries conversions and follow-ups for appointments and memberships 2 Operations Management Oversee daily spa operations ensuring smooth functioning of reception therapy rooms and housekeeping Monitor therapist schedules room readiness and service delivery standards Handle guest check-ins billing appointments and service coordination Maintain hygiene cleanliness and ambiance standards as per ODE Spa protocols 3 Customer Service Guest Relations Ensure high-quality service and guest satisfaction at all times Handle guest complaints professionally and provide timely resolutions Build strong customer relationships to increase repeat business Ensure personalized service experiences for VIP and loyal clients 4 Team Leadership Coordination Supervise front office staff therapists and housekeeping during the shift Conduct shift briefings allocate tasks and ensure staff discipline Support onboarding and training of current staff Motivate the team towards achieving operational and sales goals 5 Administration Compliance Manage cash handling billing accuracy and end-of-day reports Ensure compliance with all safety hygiene and operational guidelines Maintain inventory of supplies oils linens and coordinate replenishment Report maintenance issues and ensure timely resolution Qualifications Skills Bachelor s degree or diploma in Hospitality Wellness Business preferred Minimum 2-4 years of experience in spa wellness hospitality or retail operations Strong sales and customer service skills Excellent communication and interpersonal abilities Ability to lead a team and manage shift responsibilities independently Knowledge of spa services therapies and wellness products is an added advantage Key Competencies Sales Job Type Full-time Pay 18 000 00 - 28 000 00 per month Work Location In person