We are seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients The ideal candidate will have strong leadership skills a customer-first mindset and proven expertise in managing support operations Key Responsibilities Lead and manage the customer support team to deliver outstanding service and timely resolution of client issues Develop and implement support strategies processes and best practices to enhance customer satisfaction Monitor and analyze support metrics response time resolution rate CSAT NPS etc and drive continuous improvement Handle escalated customer concerns with professionalism and empathy ensuring quick and effective resolution Collaborate with cross-functional teams Sales Product Operations Technical to address customer needs Train mentor and develop team members to improve performance and build a strong customer support culture Prepare and present regular reports on customer support performance and insights to senior management Implement tools and technologies CRM ticketing systems chat support etc to improve efficiency Stay updated with industry trends and customer service innovations to ensure best practices Requirements Bachelor s degree in Business Administration Management or related field MBA preferred 5 years of experience in customer support with at least 2 years in a leadership or managerial role Proven track record of managing support teams and improving customer experience Strong communication interpersonal and conflict-resolution skills Hands-on experience with customer support tools Zendesk Freshdesk Salesforce or similar Ability to analyze data and generate actionable insights for process improvement Excellent organizational and time-management skills Customer-centric mindset with the ability to manage multiple priorities in a fast-paced setting Job Type Full-time Pay 25 000 00 - 45 000 00 per month Benefits Provident Fund Application Question s Will you be able to relocate to Madurai if you re non-resident in Madurai How many days of Notice period you have Work Location In person

📌 Client Support Manager (Tamil Nadu)
🏢 Syngrid
📍 Tamil Nadu