BPO Team Leader Company KAC Ventures Location Kalamassery Industry Telecommunications Clients Etisalat etc Working Hours 11 00 AM to 8 00 PM Salary 25 000 - 30 000 Based on Experience Role Overview KAC Ventures is seeking a dynamic and results-driven BPO Team Leader to lead and manage a team of tele callers working for leading telecommunication companies like Etisalat The ideal candidate will have a strong background in sales marketing and team management with a focus on meeting and exceeding targets Key Responsibilities Team Management o Supervise mentor and motivate tele callers to achieve daily weekly and monthly sales and service targets o Monitor team performance and provide regular feedback to ensure continuous improvement Target Achievement o Strategize and implement effective plans to meet sales and marketing goals under pressure o Ensure team members meet individual and collective performance metrics Communication Training o Conduct regular team meetings to address challenges share updates and motivate the team o Train team members in product knowledge customer handling and effective sales techniques Operational Oversight o Manage day-to-day operations ensuring smooth workflow and resolving issues promptly o Prepare and present performance reports to management Customer Focus o Ensure excellent customer experience while addressing queries and concerns efficiently Qualifications Skills Experience 2 years in sales marketing or team management in a BPO telecommunications setting Skills o Strong leadership and team-handling skills o Target-driven mind-set with the ability to perform under pressure o Excellent communication skills in English fluency in Hindi is an added advantage o Proficient in sales techniques and customer relationship management o Ms excel proficiency is preferred What We Offer Market-competitive salary based on experience 25 000 - 30 000 Opportunity to work with leading telecommunication brands Professional growth in a dynamic and challenging environment Join our team and lead the way to success Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Application Question s How many years of team leading or team management experience do you have in sales BPO Are you proficient in Microsoft Excel reports MIS team performance tracking Are you comfortable working from our office location in Kalamassery Koch Work Location In person

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