Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI ML big data image editing and the learning space It provides a unified platform for businesses to seamlessly manage online and offline sales store operations inventory and customer engagement Serving over 2 300 brands Fynd is at the forefront of retail technology transforming customer experiences and business processes across various industries Job Summary We are looking for a dynamic Retail Tech Enabler to drive customer satisfaction adoption and growth The ideal candidate will ensure smooth onboarding issue resolution and continuous value delivery What will you do at Fynd 1 Customer Relationship Management Build and maintain strong long-term relationships with users Act as a trusted advisor understanding user needs and providing solutions Conduct regular check-ins and business reviews to ensure user satisfaction Proactively engage users to drive product adoption and prevent churn 2 Onboarding Training Lead onboarding processes ensuring users understand and utilize product effectively Develop training materials and conduct sessions for clients and internal teams 3 Issue Resolution Support Act as the main point of contact for issues coordinating with internal teams to resolve challenges efficiently Monitor customer health scores and proactively address risks 4 Data Reporting Track user engagement and success metrics Provide insights and reports on user feedback product usage and retention trends to management Some specific Requirements Must-Have Knowledge of visual merchandising space planning or inventory management 3-4 years of experience in customer success or a related role Strong communication and interpersonal skills Problem-solving mindset with a customer-first approach Ability to analyze customer data and provide actionable insights- either Excel BQ or SQL Experience working with CRM tools and customer engagement platforms Comfortable to travel Preferred Experience in retail e-commerce or SaaS industries What do we offer Growth Growth knows no bounds as we foster an workplace that encourages creativity embraces challenges and cultivates a culture of continuous expansion We are looking at new product lines international markets and brilliant people to grow even further We teach groom and nurture our people to become leaders You get to grow with a company that is growing exponentially Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet You can also do an external course to upskill and grow we reimburse it for you Culture Community and Team building activities Host weekly quarterly and annual events parties Wellness Mediclaim policy for you parents spouse kids Experienced therapist for better mental health improve productivity work-life balance We work from the office 5 days a week to promote collaboration and teamwork Join us to make an impact in an engaging in-person environment