We are a fast-growing home decor materials brand that is revolutionising the interior design shopping experience with cutting-edge designs and the convenience of shopping from your home Started in 2022 by a team of ex-consultants and IIT alumni with extensive experience in the global construction space and backed by prominent VCs including Accel Whiteboard and Y-Combinator we are expanding rapidly and hiring across roles We revolutionise the interior industry by providing a one-stop platform for all decorative interior materials Our extensive range covers everything from flooring to wall decor sourced from trusted manufacturers globally With a user-friendly interface competitive pricing and reliable delivery services we ensure a seamless purchasing experience Some stats about us Backed by Accel Whiteboard YCombinator and other global investors we are a small well-funded company Among the largest retailers of home interior goods in Bangalore working with 100 top designers and architects Even as a 2-year-old company we have been profitable with a scale of 3M annualised revenue About the Role We re looking for a dynamic professional to take overall responsibility for the customer success team This role requires close collaboration with the marketing and sales teams across initiatives and BAU activities Expect a mix of 20 data analysis and strategy and 80 client relationship building management with complete ownership of the KPIs assigned Interview process Small assignment Three interview rounds with the leadership team Key Responsibilities Own the visual merchandising strategy across all stores ensuring impactful and engaging sample displays Conceptualize and implement store layouts displays and arrangements that make client selection intuitive and inspiring Lead visual merchandising for recent store launches ensuring a flawless and impactful debut Collaborate with sales operations and marketing teams to align displays with campaigns launches and seasonal themes Monitor and maintain sample inventory ensuring accurate tagging labeling and presentation Train and mentor store staff on merchandising principles to uphold consistent standards Introduce innovative techniques and trends in merchandising to create a unique premium in-store experience Conduct regular audits of store displays and provide actionable feedback for improvement Act as the custodian of the brand experience ensuring stores feel premium organized and client-friendly Who We re Looking For 4-7 years of experience in visual merchandising preferably in retail or interior materials furnishing Strong aesthetic sensibility with an eye for detail proportions and color coordination Passion for design and ability to translate concepts into engaging in-store displays Excellent organizational and team leadership skills Hands-on approach comfortable working on the floor and overseeing execution directly Knowledge of materials finishes and textures is a plus Creative problem solver who can innovate within constraints Why Join Us Lead a team where your vision directly shapes the in-store experience Work in a design-driven environment where materials are celebrated as the hero Opportunity to innovate and set industry benchmarks in visual merchandising Play a pivotal role in new store launches and brand expansion initiatives Job Type Full-time Pay 1 000 000 00 - 1 800 000 00 per year Benefits Health insurance