Job Summary We are looking for a Customer Support Executive - Chat Process to assist customers through chat email and calls The role involves addressing queries resolving issues and providing guidance related to healthcare services insurance policies and emergency support Key Responsibilities Handle customer queries via chat email and calls in a professional and empathetic manner Book virtual doctor consultations and diagnostic appointments Provide guidance on employer-provided group mediclaim policies Assist in choosing the right hospital or clinic Coordinate emergency support such as ambulance or doctor assistance Maintain accurate records of customer interactions and transactions Collaborate with internal teams to resolve escalations Share feedback and insights to improve processes and customer experience Ensure high levels of customer satisfaction and support Requirements Minimum High school diploma graduate preferred Strong communication skills written verbal Ability to remain calm and qualified in stressful situations Basic computer knowledge familiarity with CRM tools e g HubSpot is a plus Prior experience in customer support non-voice process preferred Candidates with a marketing customer-facing background will be an added advantage Reporting To Customer Experience Team Lead Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Flexible schedule Health insurance Provident Fund Language English Required Work Location In person

📌 Support Specialist – Chat Process (Uttar Pradesh)
🏢 E nirmaan
📍 Uttar Pradesh