We are seeking an experienced and customer-centric Customer Relations Manager CRM to lead and enhance our client experience strategy The ideal candidate will build and nurture long-term relationships with high-value customers ensure seamless service delivery and drive customer loyalty and retention across all touch points Key Responsibilities Develop and implement customer relationship strategies to strengthen brand loyalty Act as the primary point of contact for premium customers ensuring prompt and effective resolution of queries or issues Manage customer databases CRM systems to track preferences buying patterns and feedback Coordinate with sales operations and marketing teams to deliver exceptional client experiences Create and monitor customer satisfaction metrics reporting insights to senior management Organize exclusive customer events experiences and engagement programs Proactively identify opportunities for upselling cross-selling premium products Lead and mentor the customer service team to uphold brand standards Qualifications Experience Graduate or Postgraduate in Business Administration Marketing or related field Minimum 10 years of relevant experience within luxury retail premium furniture interiors or lifestyle products preferably within the premium furniture industry Proven track record of building and managing relationships with high-value clientele Strong leadership communication and problem-solving skills Proficiency in CRM software and customer data analysis What We Offer Opportunity to work with a premium lifestyle and luxury retail brand Dynamic and collaborative work environment Competitive compensation and performance-based incentives Job Type Full-time Job Type Full time Pay 25 000 00 - 35 000 00 per month Work Location In person

📌 Customer Relationship Manager (New Delhi)
🏢 HR Creations
📍 New Delhi