About Us We are a growing service provider catering to Canadian clients committed to delivering excellent customer experiences We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative Job Responsibilities Handle inbound and outbound customer calls emails and chat support in a professional manner Provide accurate information regarding products services and processes Resolve customer issues complaints and inquiries with empathy and efficiency Maintain clear and polite communication with Canadian clients ensuring a positive customer experience Record customer interactions and update CRM systems as required Collaborate with internal teams to escalate and resolve complex issues Meet or exceed established performance metrics including response time resolution rate and customer satisfaction Requirements Minimum Diploma or Bachelor s Degree in any field Strong English communication skills verbal and written Previous customer service experience preferred but freshers with valuable communication skills are welcome Ability to handle customer interactions with patience empathy and professionalism Comfortable using computers CRM systems and other support tools Flexibility to work in shifts if required to match Canadian time zones What We Offer Competitive salary package Training and growth opportunities Exposure to international client support Supportive and collaborative work environment Job Types Full-time Permanent Fresher Pay 15 516 62 - 21 952 08 per month Benefits Paid sick time Paid time off Language English Required Hindi Preferred Shift availability Night Shift Required Work Location In person

📌 Customer Service Representative (Punjab)
🏢 FlashAI IT Solutions Private
📍 Punjab