Who are we Whatfix is a data-driven digital adoption platform DAP that enables organizations and users to maximize the benefits of software Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance self-help support and user feedback With product analytics and AI Whatfix enables scalable success with technology maximizing productivity and leveraging data-driven insights for better decision-making The company has seven offices globally in the US India UK Germany Singapore and Australia and works with Fortune 500 companies around the world Whatfix has raised 140 million to date and is backed by marquee investors including Softbank Sequoia Dragoneer and Cisco Investments Hustle Mode ON is the motto we live by Whatfix has been named among the top 20 B2B tech companies like Adobe PayPal and Cisco With YoY revenue growth of over 65 we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list Recognized by Forrester and Everest Group as a Leader in the digital adoption space and listed by LinkedIn among one of the Top 5 startups in India in 2020 Listed in Deloitte Technology Fast 500 TM among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023 Our Customer centricity is evident from a Customer rating of 4 67 on G2 Crowd 4 7 on Gartner Peer Insights In this role you will Work with our global customers to enhance their onboarding journeys with us and identify their target audiences training needs acquire an understanding of customer applications and processes derive actionable insights and use cases to improve digital adoption Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers Consult ideate and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem Create Content using the Whatfix Studio Editor to suit the customer s use cases Help develop standards and guidelines to ensure consistency in deliverables across projects Required Expertise Ability to build relationships with multinational stakeholders and understand the purpose and requirements of various customer business enterprise applications processes and user personas Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs Comfortable working in a dynamic and evolving environment Ability to travel to Client locations as required Preferred Skills Awareness of diverse cultures and practices across geographies Worked in any of the following industries - IT ITES Healthcare BFSI Manufacturing FMCG Oil and Gas among others Knowledge of applications like ERP CRM CLM etc such as Salesforce MS Dynamics SAP Oracle iCertis etc would be an added advantage Knowledge of Javascript CSS HTML will be an advantage Perks Benefits India Best-in-class medical insurance coverage Free lunch dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives bonus plans and opportunities to employees especially those in GTM teams to travel to meet our global customers Please Note We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First Empathy Transparency Fail Quick and scale Fast No Hierarchies for Communication Deep Dive and innovate Trust Do it as you own it We are an equal opportunity employer and value diverse people because of and not in spite of the differences We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status At Whatfix we deeply value collaboration innovation and human connection We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovation ultimately helping us achieve our goals more effectively At the same time we recognize the importance of flexibility in balancing personal and professional priorities To support this we offer the option to work from home up to two days per month In any situation that requires additional flexibility we re open to considering exceptions on a case-by-case basis to ensure you re supported in managing both work and life seamlessly