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: SPE Chat Support | Digital Marketing

Location: Bangalore

Role: Senior Process Executive Chat Support

Experience: 12 Years

Qualification: Any Graduate

Shift: Rotational Shifts & Week Offs

Key Requirements

- Minimum 1–2 years of relevant Chat Support / Customer Service experience
- Knowledge/understanding of Digital Marketing preferred
- Excellent written and verbal communication skills
- Understanding of operations/customer service metrics
- Strong customer-service and problem-solving skills
- Versatile to support customers through Chat, Email or Voice
- Target and quality-oriented approach

Roles & Responsibilities
- Handle customer queries primarily through chat support
- Provide accurate and timely resolution to customer concerns
- Meet defined productivity, quality and operational targets
- Maintain a customer-centric approach
- Collaborate with team members to achieve business goals

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2.: SPE – Pricing Analyst

Location: Hyderabad

Role: Pricing Analyst / Senior Process Executive

Experience: 1+ Years

Qualification: Bachelor's Degree

Region Supported: Global

Relevant Experience





Candidates with 1+ year experience in any of the following can apply:

Pricing | Finance | Deal Desk | Sales Operations | Customer Success

Key Skills

- Strong written and verbal communication
- Customer-centric approach
- Basic to Intermediate MS Excel
- Strong analytical and problem-solving skills
- Attention to detail
- Stakeholder management
- Ability to work in a fast-paced environment
- Experience supporting B2B Enterprise Sales preferred

Roles & Responsibilities
- Provide pre-sales pricing support to sales teams
- Support pricing and execution of enterprise deals
- Coordinate with Sales, Finance, Legal, Deal Desk, Operations and Order Management
- Maintain pricing integrity and ensure adherence to approval guidelines
- Act as a point of contact for field sales on pricing and product configuration
- Resolve pricing and operational issues
- Identify workflow gaps and process-improvement opportunities
- Maintain knowledge and training content for the support domain

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