Technical Customer Support Specialist Media & Entertainment

Location: Remote / Work From Home

CTC: 6.5 – 7 LPA

Experience: Minimum 3+ Years

Shift: 24/7 Rotational Shifts

Key Skills Required

- Minimum 3+ years of experience in Customer Support / Technical Support
- Experience handling inbound & outbound calls, emails and support tickets
- Strong technical troubleshooting and issue-resolution skills
- Knowledge of DCP, KDM and TMS / Cinema workflows
- Basic understanding of Networking – TCP/IP, FTP and Multicast
- Experience with Incident Management / Ticketing Tools
- Excellent communication and customer-handling skills
- Ability to work effectively in a high-pressure, 24/7 support setting

Roles & Responsibilities
- Handle technical and customer queries through calls, emails and tickets
- Troubleshoot and resolve issues related to cinema/media workflows
- Support issues involving DCP, KDM, TMS and content delivery




- Diagnose basic networking and connectivity-related issues
- Log, track and manage incidents through ticketing tools
- Escalate complex technical issues to relevant teams
- Maintain accurate documentation and incident reports
- Coordinate with global clients and internal stakeholders for timely resolution

Preferred Profile
- Experience in Media / Entertainment / Cinema Technical Support
- Exposure to global client and stakeholder management
- Strong documentation and reporting skills
- Customer-centric approach with strong problem-solving abilities

The attached company JD also emphasizes the media/entertainment environment and strong communication, problem-solving and attention-to-detail skills. Call & Book Your Interview

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📌 Walk-in || Hiring Customer Support For leading Media FIRM !!CTC 7LAC (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru