Hardware and Software Support

- Diagnose and repair desktop computers, laptops, printers, and peripherals.

- Install and configure operating systems and business software applications.

- Handle upgrades for hardware components like RAM, hard drives, and accessories.

System Maintenance and Deployment

- Create system images for rapid and standard workstation deployment.

- Apply routine patches, updates, and antivirus definitions to secure endpoints.

- Manage asset inventory, tracking hardware lifecycles from procurement to decommissioning.

Network and Security Connectivity

- Troubleshoot basic local network (LAN), Wi-Fi, and VPN connection failures.

- Enforce IT security policies, multi-factor authentication (MFA), and data encryption.

- Escalate complex infrastructure issues to senior network or system administration teams.

User Assistance and Documentation

- Respond to help desk tickets via remote tools or in-person visits.

- Guide end users with step-by-step instructions and basic technical training.

- Maintain logs and write knowledge base documentation for common

📌 Walk-in || Desktop Support Engineer (Chennai)
🏢 MIOT International
📍 Chennai