Job Title :

Team Lead Operation

Qualification :

Graduated

Relevant Experience :

5+ Years

Must Have Skills :

- Excellent communication skills (UK/US/Australian voice process)
- Strong team handling and people management skills

3.

Experience in inbound customer support operations

- Valuable knowledge of KPIs, SLA, and performance management
- Ability to handle escalations and drive team performanceGood Have Skills :
- Exposure to multiple international processes
- Stakeholder management
- Basic reporting and Excel skills
- Training and mentoring experienceRoles and Responsibilities :
- Manage and lead a team in international voice process
- Monitor team performance and ensure KPIs/SLA targets are met
- Handle customer escalations and provide resolution
- Conduct regular team reviews, feedback, and coaching sessions
- Coordinate with internal stakeholders for smooth operations
- Drive productivity, quality, and customer satisfactionLocation :

Bangalore / Hyderabad

CTC Range :

3 Lpa – 7.5 Lpa

Notice Period :

Immediate joiners or up to 30 days

Mode of Interview :

Virtual

Shift Timing :

Rotational shifts

Mode of Work :

Work from Office

📌 W || Team lead Operation (Hyderabad)
🏢 Black u0026 White
📍 Hyderabad