Voice Process Executive Grow with our BPO Teams /: Responsibilities/: Real/-Time Interaction Management/: Handle a consistent number of incoming and outgoing customer calls while providing courteous, helpful, and understandable responses that align with defined operational routines. Root/-Cause Identification and Problem Solving/: During customer discussions, actively listen in order to deconstruct fundamental operational problems, consult internal knowledge sources, and put long/-term solutions in place. Optimize customer satisfaction /(CSAT/) by exceeding specific quality requirements, such as customer satisfaction ratings, Average Handling Time /(AHT/), and First Contact Resolution /(FCR/) benchmarks.

CRM Documentation & problem Governance/: To ensure data tracking transparency, record each customer touchpoint, discussion summary, and unresolved problem type inside the CRM database during live calls.



Cross/-Functional Issue Escalation/: Efficiently forward complicated technical complaints to backend logistical teams or secondary tier/-2 support squads while informing clients of resolution timetables.

Experience/: 0 to 3yrs Education/: 8th, 10th, 12th or Above If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria

📌 Voice Process Executive Grow with our BPO Teams (Chennai)
🏢 GS Infotech
📍 Chennai