Requirement Details About Us At Molecular Connections we believe in Connecting brilliant minds for building the future of scientific intelligence Founded more than two decades ago Molecular Connections is the leading AI-ML led data science organization accelerating digital transformation of Scientific Scholarly Publishing STEM science technology engineering and medical and pharmaceutical data science information analytics domains globally Our marquee customer base is spread across US UK Europe and other geographies Headquartered in Bengaluru our technology and customer delivery centers are based across various tier 1 and tier 2 cities across south India We are growing strongly both organically and inorganically with our latest technology-driven acquisitions in Germany and UK For more info please visit https career molecularconnections com job-openings Role IT Service Desk Support Specialist We are looking for a proactive and customer-focused IT Service Desk Support Specialist with 1-3 years of experience to join our team The ideal candidate will be the first point of contact for our internal users providing essential technical support while also having foundational knowledge in key IT domains like cloud and security Key Responsibilities Service Incident Management Serve as the first point of contact for all IT-related issues responding to requests via phone email and chat Log categorize prioritize and track all incidents and service requests using our ticketing system e g Jira Provide timely Level 1 and Level 2 technical support aiming for a high first-call resolution rate Escalate complex issues to specialized IT teams e g Network System Administration Development when necessary and ensure follow-up User System Maintenance Manage user accounts including provisioning de-provisioning access control and password resets in a diverse environment Microsoft Active Directory Linux user management Perform routine system health checks and maintenance tasks for hardware and software Assist with the setup and configuration of new employee workstations desktops laptops mobile devices Provide basic support and troubleshooting for corporate applications and peripheral devices Technical Knowledge Exposure System Administration Cloud Possess a foundational understanding of server environments including basic troubleshooting related to cloud services like AWS or Azure Cybersecurity Assist in monitoring security alerts and escalating potential threats Educate users on security best practices and help manage endpoint protection tools Required Qualifications 1-3 years of experience working in an IT Service Desk Help Desk or technical support role Proven experience with ticket handling and management using a professional ticketing system e g Jira Hands-on experience with user account management and troubleshooting within Microsoft Windows OS Office 365 environments Exposure to or basic working knowledge of Linux operating systems is highly desirable Familiarity with foundational concepts related to Cloud Technologies AWS or Azure and or Cybersecurity monitoring Excellent verbal communication active listening and customer service skills Ability to troubleshoot effectively think critically and solve technical problems under pressure Relevant certifications CompTIA A ITIL Foundation Why Join Molecular Connections This is a unique opportunity to join a mission-driven company at a pivotal time in its growth You will be a key part of our vision to build the future of scientific intelligence with a clear path for professional growth and a chance to make a lasting impact on our organization and a competitive remuneration with other perks commensurate with candidates experience and track record Qualification s B E

📌 It Service Desk Support Specialist (Karnataka)
🏢 MOLECULAR CONNECTIONS
📍 Karnataka