Key Responsibilities 1 Legal and Medical Operations Downloading uploading and allocating legal medical cases Monitoring and ensuring TAT adherence for all workflows Reviewing daily emails prioritizing workload and documenting daily operations 2 Team Work Management Managing PWM Production Workforce Management and task dashboards Forecasting volume resource planning and rostering Handling rush requests overtime planning and effective task distribution Conducting quality checks and sharing performance insights Organizing daily huddles monthly reviews and HR meetings Reviewing and approving leaves through HRMS systems e g People Strong Managing leave planners shift rotations and attendance records 3 People Leadership Leading interviews onboarding and training new joiners Conducting performance reviews EPR feedback discussions and issuing PIPs warnings when needed Coordinating team bonding activities recognition programs and engagement events Creating validating and tracking KPI performance metrics Providing coaching conflict resolution and professional development support 4 Client Stakeholder Communication Attending and leading client calls sharing MOMs and agendas Acting as Point of Contact POC for client escalations and recent client transitions Coordinating cross-functionally with HR L D Finance OPEX and Operations Sharing weekly monthly updates and addressing escalations professionally 5 Reporting Process Management Creating SOPs and RCA documents for process governance Managing billing reports and client invoice data Preparing updates on NCNS absenteeism attrition headcount and escalations Updating inventory trackers maintaining dashboards and managing documentation repositories Handling IT issues and coordinating with support teams Supporting IPACS management Required Skills Experience Graduate Postgraduate in Law Healthcare Life Sciences or Operations 5-8 years of experience in LPO BPO legal-medical support roles with at least 2 years in a team lead supervisory role Deep understanding of PI SSD and VA workflows in U S legal processes Experience managing teams of legal graduates paralegals and medical professionals Strong familiarity with tools like Clio Filevine Law Ruler SmartAdvocate or similar CRMs legal platforms Hands-on with HRMS ERP systems and productivity dashboards Proficiency in Document Productivity Tools Adobe Acrobat Nitro PDF MS Word Excel Outlook Job Types Full-time Permanent Pay 700 000 00 - 1 000 000 00 per year Benefits Commuter assistance Food provided Health insurance Provident Fund Ability to commute relocate Noida Uttar Pradesh Reliably commute or planning to relocate before starting work Required Experience US legal operations 5 years Required on-paper team leading 2 years Required Shift availability Overnight Shift Required Night Shift Required Work Location In person

📌 Us Medical And Legal Operations- Tl(us Process)night Shift (Uttar Pradesh)
🏢 Hindustan Recruitment
📍 Uttar Pradesh