ROLES RESPONSIBILITIES Core Skills Act as the first line of defines for production issues ensuring rapid identification triage and resolution or escalation of incidents Monitor analyse and troubleshoot performance and availability issues on public-facing websites Collaborate with engineering infrastructure and product teams to drive root cause analysis and implement preventive measures Use observability SRE tools e g New Relic Datadog Grafana to monitor application health and detect anomalies Datadog experience is preferred Leverage Cloudflare for DNS caching security WAF rate limiting and performance optimization Analyse frontend issues using JavaScript debugging techniques and browser developer tools Work with application logs API responses and browser behaviour to resolve user-impacting issues Strong in SQL to query databases and analyse data to troubleshoot backend problems Support NET-based applications identifying code-level or configuration issues Maintain explicit documentation of incidents resolution paths and system behaviours Participate in on-call rotation and provide regular updates during incident management Required Qualifications 4 years of experience in a Production Application Support Analyst role with a focus on public-facing websites Strong troubleshooting and problem-solving skills across frontend backend and infrastructure layers Hands-on experience with JavaScript debugging and browser-based diagnostics Experience with Cloudflare for web security caching and performance Familiarity with SRE observability tools e g New Relic Datadog Splunk Grafana Proficiency in SQL and experience troubleshooting database-related issues Working knowledge of NET applications and deployment environments Solid understanding of incident change and problem management processes Effective verbal and written communication skills with the ability to convey technical information to both technical and non-technical stakeholders Preferred Qualifications Experience working in Agile and or DevOps environments Knowledge of version control systems e g Git and CI CD pipelines Exposure to cloud platforms such as Azure or AWS Familiarity with containerization tools like Docker or Kubernetes is a plus EXPERIENCE 4 5-6 Years SKILLS Primary Skill Platform Engineering Sub Skill s Platform Engineering Additional Skill s NET Core HTML Docker Kubernetes Application Support Engineer JavaScript Development SRE Engineering ABOUT THE COMPANY Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley We engineer business outcomes for Fortune 500 companies and digital natives in the technology healthcare insurance travel telecom and retail CPG industries using technologies such as cloud microservices automation IoT and artificial intelligence We accelerate experience-led transformation in the delivery of digital platforms Infogain is also a Microsoft NASDAQ MSFT Gold Partner and Azure Expert Managed Services Provider MSP Infogain an Apax Funds portfolio company has offices in California Washington Texas the UK the UAE and Singapore with delivery centers in Seattle Houston Austin Krakow Noida Gurgaon Mumbai Pune and Bengaluru