Sales Backoffice Executive Engineering Support Location Vadodara Gujarat On-site Hybrid as required Department Sales Operations Reports To Sales Manager Business Head Role Overview The Sales Backoffice Executive supports the sales and technical team by handling order processing customer communication data management and technical documentation for industrial MRO and engineering products This role acts as the backbone for our high-velocity B2B sales engine ensuring all sales proposals and post-sales activities are executed efficiently accurately and professionally Key Responsibilities Quotation Proposal Management Prepare send and follow up on technical quotations based on customer RFQs Work with internal teams to clarify product specifications commercial terms and timelines Technical Query Handling Use your engineering knowledge Diploma BTech Mechanical to understand client requirements interpret drawings specs and respond to basic technical queries Liaise with product managers suppliers and sales engineers to resolve complex queries Order Processing Coordination Convert confirmed quotations into sales orders Coordinate with Purchase Logistics and Finance teams to ensure timely fulfilment and smooth customer experience Maintain accurate sales records customer details RFQs quotations POs invoices and all correspondence in CRM ERP systems Organize technical documents catalogues drawings compliance certificates for easy retrieval Act as the first point of contact for order status updates issue resolution and post-order support Ensure high customer satisfaction with prompt clear and skilled communication via email WhatsApp and phone Prepare regular and ad-hoc sales reports analyse sales data to identify trends bottlenecks and opportunities for improvement Assist field sales engineers with meeting demo scheduling document preparation and coordination for plant visits or technical presentations Identify and recommend process or system improvements for greater sales efficiency and customer experience Key Skills Qualifications Data Documentation Management Customer Support Communication Reporting Analysis Sales Team Support Process Improvement Requirement Description Education Diploma or BTech in Mechanical Engineering must Experience 1-3 years in a technical Backoffice sales coordination or engineering support role industrial products B2B preferred Technical Skills Understanding of engineering drawings specs RFQs technical catalogues proficiency with MS Excel CRM ERP systems Communication Excellent written and verbal skills English Hindi Gujarati is a plus Soft Skills Organization attention to detail adaptability teamwork follow-through problem-solving Others Positive attitude high integrity and willingness to learn new products markets KPIs Key Performance Indicators RFQ quotation turnaround time Technical query resolution rate Accuracy and completeness of CRM documentation Sales process cycle time Internal external customer satisfaction Growth Path Strong performers may advance to Sales Engineer Inside Field Technical Sales Support Lead Assistant Sales Manager Technical Job Types Full-time Permanent Pay 28 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Work Location In person