Job Title Project Manager II Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and key responsibilities Dynamic project manager who understands the outsourcing industry can balance strategic vision and thought leadership with execution excellence The incumbent has to bring extraordinary focus and expertise on customer-centricity delivering noiseless transitions and contributing in organization s growth Accountable for the success of assigned complex transition transformation projects He she is responsible for an array of activities including initializing and planning projects developing project cost structure tracking and reporting project deliverables managing risk applying project management processes and tools to ensure timely project closures well within the budget with high customer satisfaction To handle end to end complex transition ramp up transformation projects of new and existing accounts and manage the project scope and schedule To formulate design construct proposal cost case present transition solution internally externally and construct transition implementation plan for new client proposals RFP or RFI in conjunction with the Global Solutions team To be the single point of contact with the client the implementation team senior management to provide 360 degrees view of transition management To ensure all possible risks that can adversely impact project timelines are highlighted timely mitigation plans are in place Prepares internal risk management procedures change management procedures issue management procedures problem management procedures and quality management procedures Lead and execute structured governance with key workstreams involved in transition implementation Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process work stream project plan Follow transition toolkit strive for continuous improvement in the toolkit documentation High Impact Internal projects undertaken if any -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback Extensive Presales support to solution Develop good working relationships with Clients Within and Cross - BU first lines and BU resources shared services IT Finance solutions contracts hiring training etc Works with the finance analyst in ensuring that the project is within budget Key skills knowledge 10 years in the BPO Outsourcing space with at least 5 years in Transition and Project Management with experience of managing Complex Transition Transformation projects Well versed with project and program management initiation monitoring stakeholders management quality engineering oversight financials risks issues Good communication presentation collaboration negotiation skills Lead Teams in a Matrixed Workplace Manage Delegation of Tasks Responsibilities Support Teamwork Collaboration through the use of Various Leadership Styles Apply Knowledge of Business Processes Business Process Outsourcing Delivery Solutions Portfolio Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices Ability to prepare clear and comprehensive reports Ability to make sound decisions in a manner consistent with essential job functions Ability to work independently with minimal supervision Experience of managing large complex program with multiple sub-projects Have an eye for detail Educational Qualification MBA PG degree preferred PMP certification preferred Disclaimer - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process ever ask candidates for recruitment processing or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location IND Gurgaon - Bld 14 IT SEZ Unit 1 17th C D and Gd Flr D Language Requirements Time Type Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

📌 Project Manager Ii (Haryana)
🏢 Concentrix
📍 Haryana