Overview We are seeking a skilled and experienced ServiceNow Business Analyst to join our team In this role you will act as a liaison between business stakeholders and technical teams to analyze business processes gather requirements and translate them into effective non-custom ServiceNow solutions Responsibilities Requirements Gathering Collaborate with business stakeholders to elicit analyze and document business requirements related to ServiceNow platform implementations and enhancements Process Analysis Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities Solution Design Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives Configuration and Customization Configure ServiceNow applications forms workflows and integrations to meet business needs ensuring adherence to best practices and standards Data Analysis Analyze and validate data requirements for ServiceNow implementations including data migration transformation and integration with external systems Training and Documentation Provide training and support to end-users on ServiceNow functionality workflows and best practices Create and maintain technical documentation including user guides training materials and process documentation Continuous Improvement Stay updated on ServiceNow platform updates new features and best practices Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions Qualifications Bachelor s degree in Business Administration Information Technology or related field 2-4 years of proven experience as a Business Analyst with a focus on ServiceNow platform Robust understanding of ServiceNow modules for SPM ITSM Any other module is a plus such as ITOM CSM MCO WSD HRSD Experience with ServiceNow implementation methodologies and best practices Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions Strong communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders Ability to work independently and collaboratively in a fast-paced environment managing multiple tasks and priorities effectively

📌 Application Development & Support Analyst - Servicenow Business Analyst (Maharashtra)
🏢 Vertiv
📍 Maharashtra