What success looks like in this role Leads teams in the delivery of Global Field Operations across the full range of client and Field Services interactions Manages critical incidents requests and recurring requests received from the Unisys Dispatch Field Force Management system clients and Field Engineering s team members stakeholders Serves as the escalation point for critical or challenging issues Defines approaches and provides extensive business and or technical expertise to attain objectives Initiates process improvements for clients and Global Field Operations application Prepares approves and coordinates the implementation of process ticketing documentation and ensures that all client and Global Field Operations related documentation is correct and up to date Recommends develops and conducts training and orientation for new associates Ensures proper implementation of recent processes and procedures You will be successful in this role if you have High School Diploma or GED required May require technical certification or Associate Degree Generally 7 years experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at GlobalRecruiting unisys com or alternatively Toll Free (phone hidden) Prompt 4 US job seekers can find more information about Unisys EEO commitment here