Required skills and qualifications Strong written and verbal communication skills with neutral Indian Accent Ability to communicate calmly and diplomatically with patients co-workers Keen attention to detail especially involving checking patient details and update the proper information in relevant tool Proficient in customer service Active listening and comprehension skills Strong customer service skills Ability to build positive relationships with patients Education qualification Degree 10 3 years Diploma pass 2 would be the minimum qualification Typical duties and responsibilities Handling the calls with good communication skills professionally Can speak fluently in Kannada Assamese Gujarati Marathi Tamil Telugu Bengali Hindi and English languages as per region Language Combination required English with Guajarati Marathi Assamese Bengali Exceptional phone manner Patient centric and Excellent interpersonal and communication skills Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly Be a self-starter with attention to detail Help patients on booking appointments or an enquiry on inbound calls Outbound calls E-mail Log in hours Total hours 9 00 00 hrs Production hours - 8 00 00 hrs to be completed adhering to the break schedules being punctual Shift Hours 24 7 window for Male employees and a rotational day shift for Females any 9 hours login between 6am to 8pm 100 documentation Quality AHT to be maintained as per process requirement Always be updated with the Process knowledge daily updates Should take initiatives be flexible for the changes Job Types Full-time Permanent Fresher Pay 200 000 00 - 320 000 00 per year Perks Health insurance Paid time off Provident Fund Schedule Day shift Evening shift Morning shift Rotational shift Supplemental Pay Overtime pay Performance bonus Shift allowance Yearly bonus

📌 Customer Care Executive (Karnataka)
🏢 Growinity Solutions
📍 Karnataka