Here s What You ll Do - Manage the renewal process from quoting contract facilitation internal approvals through to ensuring the Order is processed adhering to Customer Operations SLA s - Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR - Proactively provide customers with a renewal proposal at least 90 days prior to renewal date - Communicate changes in ARR against planned renewal bookings losses - Negotiate special pricing and validate at point of order - Maintain accurate customer data in CRM systems - Provide service to customers via telephone and email regarding licensing renewal billing or sales inquiries Partnering with cross-functional teams to provide seamless customer support Sales Customer Success Support - Manage attrition for assigned customers by handling any requests to cancel renewal contracts - Coordinate with necessary departments to identify opportunities to save the renewal help drive retention and resolve customer issues - Maintain accurate health risk status for assigned customers by routinely reviewing key indicators such as support requests implementation status and usage - Contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction - Reach out to new customers to ensure successful onboarding - Assist with Export license requests when necessary - Perform additional duties and projects as assigned by management BASIC QUALIFICATIONS- Minimum two years customer service experience or equivalent education and experience- Basic skills in Microsoft Office products including Outlook Word PowerPoint and Excel- Ability to calculate pricing including margins discounts and increases- Must be able to manage and prioritize multiple tasks- Detail oriented self-motivated resourceful and reliable- Proficient verbal and written communication skills including email etiquette- Skilled disposition with a customer service focus- Ability to work with minimal supervision both independently and within in a team- Creative problem-solver who acts confidently - spearheading solutions to problems that arise- Basic negotiation skills- Have tolerance for ambiguity and complexity while working efficiently in a fast-paced environment- Basic knowledge of internal reporting tools CRM systems Power BI and others as needed bybrand ref updazz com

📌 Renewal Specialist (2-4 Yrs) Pune (after-sales/customer Service)
🏢 Hirezy.ai
📍 Pune