JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Country Facilities Management Lead This position is responsible and accountable for providing outstanding Service Delivery across the Country Portfolio and across all Work Dynamics functions Ensuring activities are as safe operationally sound human-centric and engagement-focused as possible with team management site operations service contracts sourcing procurement and finance underpinning high levels of stakeholder satisfaction The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives engaging not only with the client s real estate teams but also other service partners along with the lines of business and occupants as the ultimate service recipients Roles and Responsibilities The key responsibilities of this role include Operations Management Develop operational procedures and performance measures to ensure simplification and accuracy of work methods reliability of systems and consistency across the portfolio Actively engage with the workstream leaders to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times Ensure compliance with JLL and client Health Safety Environment and Risk Management policies and procedures Ensure data integrity of all systems across the portfolio and perform audits from time to time Client Stakeholder Management Pro-actively manage and develop Client relationships acting as a Property Management Trusted Partner establishing shared goals and ensuring that expected service levels are achieved Contribute to the Annual Account Plan - aligning knowledge of Client business and driving factors with service requirements Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client as reflected by Client feedback Leadership Staff Management Actively encourage an environment that supports teamwork co-operation performance excellence and personal success Develop the team through performance assessments and training managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Develop existing and bring in new talent and capabilities into the team Develop an active and visible team who are highly proactive responsive dynamic and agile Build a seamless team across the various functions to support the Clients strategic goals Competencies The ideal candidate should have demonstrated the following competencies Excellent Stakeholder management able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds Robust leadership skills - Ability to demonstrate harnessing the hearts and minds of teams to deliver on a vision through to execution Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements Experience within relevant facilities management operational environments able to understand Critical Infrastructure and Risk Management Experience and Qualifications A minimum of 7 years experience across Property Management including Facilities Management Project Management and Hospitality Services experience An added benefit would be a Bachelor s degree in facilities management building business or other related field however this is not a must Strong communicator - Good presentation skills and possesses strong verbal written communication skills English local language also an active listener Passion for quality - has an eye for detail to ensure the best delivery of services Self-motivated confident energetic Ability to effectively deal with stressful situations Flexible - able to adapt to rapidly changing situations Strongly goal-oriented - able to focus on meeting all performance targets Is a team player - able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty trustworthiness Open to new ideas willing to challenge status quo If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 India Account Lead (Haryana)
🏢 JLL
📍 Haryana