A Customer Care Executive in the courier industry handles customer queries complaints and requests ensuring smooth and efficient courier operations They provide support over phone email or chat resolving issues related to pickups deliveries and tracking Here s a more detailed look at what the role entails Responsibilities Handling customer inquiries Answer calls emails or online chat regarding courier services tracking and deliveries Troubleshooting Investigate and resolve customer issues such as delays lost packages or delivery problems Customer feedback Gather and analyze customer feedback to improve service quality Tracking and dispatch Assist customers with tracking their packages and coordinate with the dispatch team for pickups and deliveries Documentation Maintain records of customer interactions issues and resolutions Customer satisfaction Ensure customers are satisfied with the service and follow up on issues to ensure resolution Skills Required Excellent communication skills Ability to communicate clearly and effectively with customers both verbally and in writing Problem-solving skills Ability to identify and resolve customer issues efficiently Customer service skills Ability to be patient empathetic and understanding when dealing with customer concerns Organizational skills Ability to manage multiple tasks and priorities effectively Computer literacy Familiarity with computer systems and software used for tracking and communication Job Type Full time Pay 8 000 00 - 12 000 00 per month Benefits Leave encashment Schedule Day shift Supplemental Pay Yearly bonus Language Odia Required Hindi Required English Required Work Location In person

📌 Customer Care Executive (Orchha)
🏢 PROFESSIONAL COURIERS NETWORK
📍 Orchha