JOB PURPOSE Experience in Networking Support Technical support Troubleshooting debugging maintenance and any technical support in networking domain Experience in Switching Routing LAN and WAN Experience Web proxy Firewalls Cisco ISE RESPONSIBILITIES Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW Process knowledge on ITIL and ISO 10 years in IT service delivery and handled multiple customer environments Review and submit the weekly and monthly report to management RCA preparation and submission to management Managing the shift roster Good Knowledge of Incidents Management Change management Coordination with vendors for escalation Preparing validation of Root Cause Analysis Review of Network Device Hardening Mechanism On Periodic Basis Configure and Troubleshooting routing protocols like EIGRP and BGP Configuring and troubleshooting the Cisco switches Assigning severity to the Incidents logged based on the definition Second level analysis investigating problems and closure of known and low priority security incidents Logging Problem Ticket for unresolved Incidents with Technical Service Sending Security Alert messages on newly found vulnerabilities Installation of security patches bug fixes on High Critical Devices System health checks for all Network devices Action plan for any issues or Observations Adhering and Implementing guidelines and Customer policies Must close all the Incident service Request with in Service Level Agreement Knowledge Checking of L2 Engineer Train L2 Engineer on Periodic Basis REQUIRED SKILLS CCNP Certifications and Hands on experience on Switching Routing CISCO Firewall FTD Checkpoint firewall Hands on experience Knowledge in the Cisco Products link Cisco Prime Infrastructure Identity Service Engine WLC etc Good knowledge or certificate on CISCO etc Validation of Network diagram - LAN WAN topology on Periodic Basis Validating the Configuration of new network devices prepared by L3 Egg Syslog analysis Preparing Action Plan for Critical Alerts to Resolve the Issues Validation modification of access list done by L3 Egg Analysis Periodic Check of LAN WAN traffic Review of Network Device Hardening Mechanism On Periodic Basis Configure and Troubleshooting routing protocols like EIGRP and BGP Job Type Full time Pay 1 100 000 00 - 2 000 000 00 per year Benefits Health insurance Work Location In person

📌 Team Lead - Networking (Karnataka)
🏢 e-Hireo
📍 Karnataka