It s fun to work at a company where people truly believe in what they are doing Position Summary The DRS Continuous Improvement CI Associate Program Manager works closely with the DRS CI Senior Director DRS Service Delivery Team ARMs and above DRS LDE Team Team Leads other Epiq business units and other non-Epiq service providers vendors to develop and implement strategies to effectively create and facilitate organizational goals and strategic plans DRS CI Program Managers assist in designing policy procedures trainings and resources for the Epiq team DRS CI Program Managers are hands-on with trainings program creation and implementation reporting and website design creation and management They must be able to handle multiple concurrent projects have excellent time management skills be able to work both independently and as a team keep detailed records of tasks provide outstanding team support be an effective communicator and be able to work with a diverse array of people and eDiscovery needs The position requires a deep understanding of the requirements and best practices of electronic discovery as well as Epiq best practices for service delivery including AI and technology use and implementation The position consists of functional work rather than legal work Attention to detail Excel and Microsoft Office fluency creative thinking analytical and problem-solving skills are critical for this role Statistical analysis and experience with MS CoPilot Power BI Power Automate and other AI tools is encouraged and preferred The DRS CI Associate Program Manager will represent the mission vision and values of Epiq and will exhibit exemplary professional behaviour across all spheres of the Epiq business They will support Document Review Services leadership in providing the appropriate level of consultation and expertise The DRS CI Associate Program Manager role demonstrates a blend of technical analytical and problem-solving skills as well as empathy and compassion creating a positive culture and work environment for their team including as it relates to diversity equity and inclusion Primary Responsibilities Work directly with Epiq LDEs and FTEs to assist with questions troubleshooting and general best practice support needs Conduct monthly ARM and RM project audits Conduct monthly LDE and FTE trainings for full global DRS team members Assist with compiling E-Discovery metrics and generating monthly metrics reporting utilizing Power BI reporting Work in identifying Epiq Best Practices and creating DRS resource materials for the DRS SharePoint site for DRS team members use Work with 3rd party vendor to implement monthly Client Counsel Surveys CSATs for completed projects and generate performance reports for DRS Leadership ARMs and RMs Attend product development meetings and conduct research on the latest eDiscovery tools and technologies for possible use and cost benefit analysis Identify and implement new AI automation opportunities for DRS including but not limited to Power Automate or Agentic AI solutions Design and implement new internal process improvements that result in time savings and efficiencies for team members revenue increases and or client deliverable improvements Qualifications Minimum one 1 year of experience in an e-Discovery capacity - Managed review vendor experience preferred Understanding of concepts regarding review and analysis of electronically stored information ESI as they relate to legal matters Familiarity with the administration of document review databases including Relativity Familiarity with concepts and application of analytics and various TAR and AI technologies Proficient with Teams SharePoint and Microsoft Office particularly Excel and the use of formulas pivot tables and basic formatting Proficiency in Power BI report creation design and maintenance Power Automate and Agentic AI experience is encouraged Exceptional written and verbal communication skills including experience leading trainings and conference calls and meetings Excellent issue spotting and creative problem-solving skills Ability to manage multiple projects simultaneously Strong organizational skills and attention to detail particularly when under pressure or facing deadlines Ability to self-manage time and tasks Ability to work effectively with others as a team Willingness and desire to go above and beyond expectations If you like wild growth and working with happy enthusiastic over-achievers you ll enjoy your career with us It is Epiq s policy to comply with all applicable equal employment chance laws by making all employment decisions without unlawful regard or consideration of any individual s race religion ethnicity color sex sexual orientation gender identity or expressions transgender status sexual and other reproductive health decisions marital status age national origin genetic information ancestry citizenship physical or mental disability veteran or family status or any other basis protected by applicable national federal state provincial or local law Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases as well as any bases or grounds protected by applicable law in each jurisdiction In addition Epiq will take affirmative action for minorities women covered veterans and individuals with disabilities If you need assistance or an accommodation during the application process because of a disability it is available upon request Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request Pursuant to relevant law where applicable Epiq will consider for employment qualified applicants with arrest and conviction records