Group Vice President - Professional Services JOB ACCOUNTABILITIES Lead the global Professional Services organization across implementation, onboarding, support operations, and integration engineering Establish a unified PS governance model including SLA frameworks, escalation processes, and executive reporting Deliver scalable onboarding and implementation capabilities across multi-platform logistics environments Own end-to-end customer lifecycle from onboarding through hypercare and steady-state operations Ensure SLA compliance (≥98–99%) and continuous improvement in incident resolution and service quality Enable cross-platform onboarding (ERP + WMS + TMS + integrations) through integrated planning and execution Drive standardization through reusable playbooks, training models, and automation frameworks Partner with Product and Engineering teams to create a structured feedback loop for product improvements Implement automation and AI-driven support capabilities (self-service, predictive analytics, intelligent triage) Champion customer experience, adoption, and value realization across all implementations Accountable for leading a high-performing team, fostering collaboration across Product, Engineering, and Business Drive a culture of outcomes over activity, accountability, and continuous improvement Act as an ambassador of DP World’s values, ensuring safety, integrity,



and customer-centricity OTHER Insert for All Bands Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned QUALIFICATIONS, EXPERIENCE AND SKILLS Qualifications:

- Bachelor’s degree in Engineering, Technology, or related field Master’s degree (MBA or equivalent) preferred Experience:
- 15+ years in technology delivery, skilled services, or logistics systems Proven leadership experience managing global teams, large-scale delivery and professional service teams Must have experience in logistics platforms (WMS, TMS, ERP, supply chain visibility) Demonstrated success in transformation, consolidation, and operating model design SKILLS:
- Logistics and supply chain platforms (WMS, TMS, ERP, integrations) Large-scale implementation and onboarding models IT service management (ITSM), SLA governance, incident management Integration architecture and cross-platform delivery Automation, AI-driven support, and digital operations Experience Level Executive Level

📌 Vice President - Professional Services (Bengaluru)
🏢 DP World Express Logistics Private
📍 Bengaluru