Role & Responsibilities

- Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy.
- Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations.
- Collaborate with cross-functional teams and escalate issues when necessary to guarantee minimal disruption.
- Monitor system performance, implement updates, and execute system enhancements to optimize efficiency.
- Document resolutions, maintain process standards, and contribute to continuous improvement initiatives.
- Engage in in office support activities, including participation in on-call rotations and emergency response protocols.

Skills & Qualifications

- Must-Have:



Proven experience in production support for the Vertex Tax System or similar tax software environments.
- Must-Have: Strong technical troubleshooting abilities coupled with hands-on experience in Linux and SQL environments.
- Must-Have: Familiarity with critical business processes around tax calculations and financial reporting.
- Must-Have: Prior experience in on-site production support roles with a proactive problem-solving approach.
- Preferred: Exposure to financial software support, ERP systems, or ITIL production support frameworks.
- Preferred: A degree in Engineering, Computer Science, or a related field.

📌 Vertex Tax System Production Support Service Engineer (Bengaluru)
🏢 Gigaops Global Solutions
📍 Bengaluru