Key Responsibilities

- Handle customer inquiries for domestic and international holiday packages via calls, emails, WhatsApp, and walk-ins.

- Understand customer travel requirements and suggest suitable holiday packages.

- Promote customized and fixed departure packages to achieve sales targets.

- Prepare quotations, itineraries, and package costing accurately.

- Follow up with leads and convert inquiries into confirmed bookings.

- Coordinate with hotels, airlines, transport vendors, and DMCs for bookings and confirmations.

- Assist customers with travel documentation, visa guidance, and travel insurance information.

- Upsell additional services such as sightseeing, transfers, and upgrades.

- Maintain regular communication with customers before and after booking.

- Resolve customer concerns professionally and ensure high service satisfaction.

- Update CRM systems and maintain accurate booking records.

- Stay updated on travel trends, destinations, seasonal offers, and competitor packages.

📌 Travel Consultant (Delhi)
🏢 Travel Empire Holidays Private
📍 Delhi