Detail-oriented professional with merchant acquiring and transaction monitoring. Expertise in monitoring payment transactions, identifying fraud, mitigating risk, and ensuring regulatory compliance. Proven ability to work with cross-functional teams to maintain system integrity, prevent chargebacks, and improve overall transaction security.

Adept at utilizing advanced tools to monitor large transaction volumes while minimizing fraud risks. Seeking to contribute strong analytical and risk management skills to RBL BANKSummry:

Detail-oriented professional with merchant acquiring and transaction monitoring. Monitoring payment transactions, identifying fraud, mitigating risk, and ensuring regulatory compliance. Work with cross-functional teams to maintain system integrity, prevent chargebacks, and improve overall transaction security. Utilizing advanced tools to monitor large transaction volumes while minimizing fraud risks. Seeking to contribute solid analytical and risk management skills to the Bank

- Handle escalations mails of credit cards

- Monitor daily merchant acquiring transactions to detect and mitigate fraudulent activities, using advanced monitoring tools and dashboards

- Monitor credit card transactions on Real Time Basis on systems i.e. VRM, Falcon, EMS & RBA

- Calling on suspicious transactions for confirmation from customers and merchants.

- Monitoring of transactions & alerts online / real time for fraud detection and prevention.





- Guiding customers about the Dispute process.

- Out calling the customers in real time for confirmation of transactions & blocking the channels and marking debit freeze instantly.

- Working on dispute related services requests and closing them within TAT.

- Handling Credit Card transactions related queries received from call center staff and internal branch operations team.

- Monitoring credit card transactions to detect fraudulent transactions on real time basis like ATM skimming, POS skimming, Fishing lost stolen, internet fraud/online frauds, account takeover, lost and stolen cases.

- Taking respective action onSiebel SR (replacement and travel intimation)

- Preparing weekly calling data MIS of team.Review of transaction pattern and highlighting new fraud trends to senior management.

- Monitored the wealth customer’s credit cards and send email to respective relationship managers if any decline transaction observed and same intimated to customer via telecommunications.

- Capable of handle application like Vision+, VRM, Falcon, EMS Siebel, ACCOSA, RBA; Dot-net

Requirements

Education

Any Graduate / Any Postgraduate with excellent English communication skills

- Keen Eye for detailing

- Good communication & interaction skills

- Logical and analytical skills

- Knowledge of MS-Office, preference for excel

- This job requires talking to internal and external stake holders.

📌 Transaction Fraud monitoring - Merchant Acquisition (Goregaon)
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📍 Goregaon