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Hiring Alert | Training & Quality Manager | Transcom India

#TranscomIndia is hiring for the position of Training & Quality Manager for one of our International Travel processes in Gurgaon.

Location: Gurgaon

Qualification: Graduate

Experience: 6+ years of overall experience with at least 2+ years of experience as a Training & Quality Manager / L&D; & Quality Manager in an International Travel process.

Key Responsibilities

- Lead and manage the Training & Quality function for the process.
- Manage, coach, and develop a team of Trainers and Quality Analysts.
- Design and implement training and quality strategies aligned with business and client requirements.
- Oversee current hire, refresher, upskilling, and process training programs.
- Drive quality assurance initiatives and ensure adherence to defined quality standards.
- Conduct training needs analysis, quality audits, calibration sessions, and identify skill gaps.
- Monitor training and quality performance metrics and prepare regular reports.




- Develop and maintain training content, quality guidelines, audit parameters, learning modules, and process documentation.
- Collaborate with Operations, Quality, and other stakeholders to drive performance improvement.
- Identify recurring quality gaps and implement effective coaching and corrective action plans.
- Ensure adherence to process, quality, compliance, and client standards.

• Drive continuous improvement initiatives to enhance employee performance, process quality, and customer experience.

Working Days: 5 days

Shift: Rotational shifts

Offs: Rotational

Share your CV/referrals at:

[email protected]

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#Hiring #TrainingManager #QualityManager #TrainingAndQuality #LearningAndDevelopment #Quality #GurgaonJobs #TranscomIndia #Travel #BPOJobs #HiringAlert

📌 Training Manager & Quality (Gurugram)
🏢 Team Vertex Cosmos
📍 Gurugram