Track Lead - Avaya Unified Communications

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Avaya Technologies, Call Center Management, Operational Systems, Process Optimization Techniques, Problem-Solving Skills, Leadership Capabilities, Mentoring, Client Service Level Agreements, Performance Metrics, Avaya Certified Professional, ITIL Foundation Certification

Job Summary The Track Lead for Support & Operations plays a pivotal role in managing operational efficiency within the call center environment. This position focuses on continuous improvement, effective problem-solving, and exceeding client service level agreements (SLAs). By empowering teams and fostering innovative practices, the Track Lead ensures that operational objectives align with organizational goals, ultimately driving client satisfaction and business success.

Key Responsibilities

1.

Enhance Operational Systems By Implementing Avaya

Call Center Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.

2.





Analyze Client Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Use Of Avaya Tools And Reporting Metrics.

3.

Lead And Mentor The Project

Team, Ensuring Clear Communication Of Project Goals While Utilizing Avaya'S Capabilities To Enhance Team Performance.

4.

Introduce Innovative Solutions And Best Practices For Process Development, Leveraging Avaya Features To Drive Overall Organizational Progress.

5.

Provide Tailored Solutions Based On Customer

Needs, Utilizing Avaya'S Call Center Functionalities To Achieve Desired Business Outcomes.

Skill Requirements

1.

Proficient In Call Center Management

With A Strong Focus On Avaya Technologies.

2.

Solid Understanding Of Operational Systems And

Process Optimization Techniques.

3.

Excellent

Problem-Solving Skills And Ability To Implement Innovative Strategies.

4.

Robust Leadership Capabilities With Experience In

Mentoring And Team Empowerment.

- In-Depth Knowledge Of Client Service Level Agreements And Performance Metrics.

Other Requirements

1.

Avaya Certified

Professional (Optional But Valuable).

2.

Itil Foundation

Certification (Optional But Valuable).

📌 Track Lead Avaya Unified Communications (India)
🏢 HCL Technologies
📍 India