Track Lead - Cisco Unified Communications

Experience: Not Available to Not Available years

Location: Noida, India

Skills: On-Premise Cisco Collaboration Technologies, Problem-Solving Skills, Leadership, Mentoring Abilities, Operational Management Principles, Continuous Improvement Methodologies, Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Professional (CCNP) Collaboration

Job Summary The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication.

The Track

Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.

Key Responsibilities

1.

Enhance Operational Efficiency By Implementing And

Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.

2.

Analyze Client Requirements And Ensure The

Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.

3.





Lead And Mentor The Project

Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.

4.

Drive Innovation In Process Development By

Proposing Current Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.

5.

Provide Tailored Solutions Using

On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.

Skill Requirements

1.

Proficient In

On-Premise Cisco Collaboration Technologies.

2.

Strong

Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively.

3.

Excellent Leadership And Mentoring

Abilities, With A Focus On Team Empowerment.

- Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.

Other Requirements

1.

Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration.

2.

Optional But Valuable: Cisco Certified Network Professional (Ccnp) Collaboration.

📌 Track Lead Cisco Unified Communications (India)
🏢 HCL Technologies
📍 India