Job Summary

TEMS (Telephone Expense Management System) - JD

Location: India

Role: Permanent

Role: L3

Required Skills – Telecom Expense Management System

- 6 to 8+ years of experience in Management of Telecom expense.
- Good understanding on leading TEMS platforms as Calero, TangoeOne etc.
- Understanding of Order Management for Mobile Phones & Tablets
- Understanding and experience of Invoices, billing, Inventory Management
- Dispute Management- Audit bills for discrepancies, Track rate plans, waived charges, tariff filings and automatically update the system.
- Work directly with the Mobile Service provider on Bill plans and Billing related queries.
- Effectively manage fixed-line voice, data, and wired/wireless expenses.
- Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- Cost Optimization- Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.
- Optimization plan for wireline/wireless telecom accounts/services.
- Contract & SLA Management- Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals
- Manage Forward and Reverse Logistics
- Responsible for RMA management such as broken screen, IP phone replacement etc.
- Responsible for PO, billing, and procurement of new inventory/hardware.
- Responsible for follow up with vendors on missing invoices and ensure invoices are received
- Log & monitor tickets on erroneous invoices, EDI files and ensure completion.
- Analyze invoices, identify reason of past due and work with vendor to resolve past dues.




- Analyze misapplied payments and work with customer to get payment information and reconcile disputes.
- Work with vendors to resolve payments and overbilling disputes.
- Identify billing errors and TEM invoice lifecycle.
- Reporting and Analysis of the Billing, contracts, and Data and Voice Usage.
- Should understand leading Telco Portals and their processes flows.

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KEY TECHNOLOGIES:

- Prior experience on Calero or Tangoe TEMS Platform
- Voice/Data, Managed Services, Billing, Invoice Management, Erroneous invoice settlement
- Understanding of technology terms used as DID, Toll-Free, SIP, PSTN, ISDN, MPLS etc.
- FXS, FXO, Porting, Purchase Orders, T1/E1/ CAS, MPLS, Service Provider Connectivity, Last mile.

Good Communication Skills

- Ability to communicate technical issues clearly in person, on the telephone.
- Good problem analysis and problem-solving skills.
- Should have a great customer handling skill.
- Open for 24x7 availability.
- Able to handle unforeseen situations.
- Strong customer focus and good teamwork skills.
- Relevant experience on Telecom Technologies.
- Should have worked in an environment of more than 5000+ mobile clients.

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
- Understand client requirements and accountable in ensuring support team is meeting client expectations.
- To lead and mentor the project team and ensure transparent communication of project goals.
- Brining current ideas and innovation for process development and overall organizational progress.
- To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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📌 Track Lead (Support & Operations) (India)
🏢 HCL Tech
📍 India