Ticketing Executive

Job Type: Full-time

Experience: Fresher to 6 months

Location: Calicut, Nadakkavu.

Department: Ticketing / Travel Operations

We are looking for a motivated and customer-focused Ticketing Executive to join our team. This position is suitable for freshers or candidates with up to 6 months of experience who are interested in building a career in the travel and ticketing industry.

The candidate will be responsible for assisting customers with flight ticket bookings, cancellations, rescheduling, and other ticketing-related requirements while providing excellent customer service.

Key Responsibilities

- Handle domestic and international flight ticket bookings.
- Assist customers with ticket availability, fares, schedules, and travel-related queries.
- Process ticket bookings, cancellations, refunds, and rescheduling requests.
- Coordinate with airlines, travel partners, and internal teams when required.
- Maintain accurate booking and customer records.
- Ensure timely and accurate completion of ticketing transactions.
- Provide skilled and courteous customer service.
- Follow company procedures and airline ticketing policies.




- Resolve basic customer issues and escalate complex cases to the appropriate team.
- Stay updated on airline schedules, fares, and ticketing procedures.

Requirements
- Freshers to 6 months of experience in ticketing, travel, aviation, or a related field.
- Basic knowledge of airline ticketing and reservation procedures is an advantage.
- Valuable communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Good attention to detail and accuracy.
- Ability to communicate effectively with customers.
- Willingness to learn and work in a team environment.
- Candidates with relevant travel/ticketing course certification will be preferred.

What We Offer
- Opportunity to build a career in the travel and ticketing industry.
- On-the-job training and learning opportunities.
- Supportive and skilled work environment.
- Growth opportunities opportunities based on performance.

Pay: ₹6,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off

Work Location: In person

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