Responsibilities & Key Deliverables

Customer Centric Role

Quality Product installation

Tractor Service within Timeline & Quality .

Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)

Product complaints resolution with feedback to Plant HO. thru Field Technical reports.

Ensure Retention of Customers – Under warranty as well as Post warranty.

Conducting field service activities for customers.

Ensure CSI amongst top in the industry.

Warranty control, audit & dispute handling.

Reduce vehicle down time & improve work quality.

Managerial Role

Ensure Dealership is Profitable & Sustainable

Meet Organisational service Business targets like Spares , Lubes, accessories… etc.

Capability building of dealers Manpower on technical skill and system & processes.

Ensures Customer satisfaction among Sales & Dealers to support the function .

Inclusion of Channels to propagate business at Dealership level as well as Organizational level.

- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc





Preferred Industries

AutomobileTractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management

System Generated Secondary Skills

📌 Territory Manager - Customer Care (Kanpur)
🏢 Mahindra u0026 Mahindra
📍 Kanpur