Responsibilities

- Manage day-to-day terminal operations including passenger processing, facilities, and services.

- Ensure compliance with aviation regulations, safety standards, and security procedures.

- Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.

- Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.

- Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.

- Implement emergency response plans and manage incidents, disruptions, and crisis situations.

- Manage terminal budgets, operating costs, and resource allocation.

- Ensure high standards of customer service and handle passenger complaints and feedback.

- Supervise, train, and evaluate terminal operations staff and contractors.

- Support implementation of current technologies,



systems, and process improvements.

Safety and Security Responsibilities

- Enforce safety management systems (SMS) and occupational health & safety standards.

- Coordinate terminal security operations and audits.

- Ensure preparedness for emergencies including fire, medical, security, and evacuation scenarios.

Qualifications

- Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field.

- 8–12 years of experience in airport operations or terminal management.

- Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).

- Experience managing large teams and multiple stakeholders.

📌 Terminal Incharge - Associate Manager (Mundra)
🏢 Adani Ports and SEZ
📍 Mundra