We are looking for an experienced Telecaller (E-commerce) with prior experience in handling customers, vendors, and seller onboarding for an e-commerce platform. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to achieve calling and onboarding targets.
Key Responsibilities
- Handle inbound and outbound calls with customers and vendors.
- Resolve customer queries related to products, orders, returns, cancellations, and support requests.
- Contact potential vendors and onboard them onto the platform.
- Explain platform features, policies, and onboarding process.
- Build relationships with customers and vendors.
- Follow up with leads for successful vendor registration.
- Coordinate with internal teams.
- Maintain CRM records.
- Achieve calling and onboarding targets.
Required Skills & Qualifications
- 2–3 years of Telecalling/Customer Support experience.
- Mandatory e-commerce or marketplace experience.
- Vendor onboarding and seller support experience.
- Excellent Hindi & English communication.
- Knowledge of MS Office and CRM.
- Ability to work under targets.
Benefits
- Performance-based incentives
- Career growth opportunities
- Skilled work environment
How to Apply
Interested candidates with relevant E-commerce Telecalling or Customer Support experience can share their updated resume.