Company Description iDefender IT Services Private Limited is a trusted IT services, software development, and cybersecurity company based in Saket, New Delhi, established in 2012. The organization delivers secure, scalable, and future-ready technology solutions for businesses of all sizes, including custom software development, ERPNext implementation, eCommerce applications, DevOps automation, and cloud solutions. iDefender also manages servers and infrastructure, provides AMC and managed IT services, and supports CRM and business automation for clients.

Its capabilities extend to digital marketing, social media management, motion graphics, and IT consulting, offering a comprehensive technology and marketing ecosystem. With 24×7 operations and round-the-clock emergency IT support, the company emphasizes trust, protection, and reliability for its clients.

Role Description This is a full-time, on-site Telecaller role based in Delhi, India. The Telecaller will handle inbound and outbound calls to existing and potential clients, provide information about iDefender’s services, and respond to basic inquiries in a clear and professional manner.

The role includes maintaining call records, updating CRM systems, and following up on leads to support the sales and customer service teams.



The Telecaller will coordinate with internal teams to address client needs, share feedback gathered from calls, and help improve customer experience. The position requires adherence to call scripts and quality standards while meeting daily and weekly call and follow-up targets.

Qualifications

- Strong communication skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
- Customer service skills, such as patience, problem-solving, and the ability to manage inquiries and basic issues over the phone.
- Basic computer and CRM skills, including data entry, call logging, and working with spreadsheets or customer databases.
- Time management and organizational skills to handle call volumes, follow-ups, and documentation efficiently.
- Ability to work on-site in Delhi, India, in a quick-paced environment and collaborate effectively with sales and support teams.
- Prior experience in a telecalling, call center, or customer support role is preferred but not mandatory.
- Minimum educational qualification: High school diploma or equivalent; a graduate degree is an advantage.
- Familiarity with IT services or interest in technology and cybersecurity will be considered a plus.

📌 Telecaller (Delhi)
🏢 iDefender IT Services Private
📍 Delhi