Role & responsibilities

- Call prospective parents/students regarding admission enquiries and applications.

- Provide accurate information about courses, classes, admission process, fees, facilities and important dates.

- Encourage interested parents to proceed with application, campus visit, counselling or interaction sessions.

- Maintain regular follow-up with interested and pending leads.

- Build a positive and professional relationship with prospective parents.

- Update enquiry, call status, follow-up remarks and admission status in Excel/CRM regularly.

- Identify parents' requirements and coordinate with Academic Counsellors for detailed counselling where required.

- Schedule campus visits, parent-child interaction sessions and counselling appointments.

- Contact old, inactive and undecided leads to understand their current admission status.

- Submit daily/weekly reports on calls,



follow-ups, interested leads, applications and admissions.

- Record reasons for non-conversion and common parent queries/concerns.

- Achieve assigned monthly calling, follow-up and admission-conversion targets.

- At least two years experience in the similar field.

Skills & Qualifications

- Excellent verbal communication skills in Hindi & English (regional language is a plus).

- Solid, convincing, and interpersonal skills.

- Basic computer knowledge (MS Excel/CRM software).

- Ability to handle rejection and remain motivated.

Preferred candidate profile

- Telecalling experience in the education/coaching sector.

- Prior work in sales, customer service, or call centers.

📌 Telecaller-Adamas International School & Adamas World School (Kolkata)
🏢 Adamas Schools
📍 Kolkata