: ILT Operations Coordinator

Job Summary

We are seeking a highly organized and detail-oriented ILT (Instructor-led Training) Operations Coordinator to manage the end-to-end lifecycle of our training programs. The ideal candidate will be responsible for the strategic scheduling of quarterly training, the effective allocation of instructor resources, and ensuring a seamless experience for both students and instructors through proactive support and enrollment management.

Key Responsibilities

● Schedule Management: Create, deploy, and maintain a comprehensive quarterly schedule of training classes, ensuring optimal coverage and alignment with business goals.

● Cross-Functional Collaboration: Partner closely with Business Development Managers (BDMs) to schedule and source instructors for requested private training classes, ensuring alignment with customer-specific requirements.

● Instructor Resource Management: Maintain and update detailed instructor profiles; analyze customer requirements to match the most qualified instructors to specific training engagements.

● Vendor Sourcing: Identify, vet, and onboard contracted instructors to fill capacity gaps when staff instructors are unavailable.

● Operational Support: Serve as the primary point of contact (Tier 1/2/3) for technical and logistical problem tickets arising during live training sessions,



ensuring rapid resolution to minimize class disruption.

● Enrollment Administration: Oversee the end-to-end enrollment process for private classes, ensuring accurate tracking, communication, and data integrity.

● General Support: Perform other duties as required to support the operational success of the training department.

Required Qualifications

● Bachelor’s degree in Business, Education, Operations, or a related field (or equivalent work experience).

● Proven experience in training operations, scheduling, or logistics management.

● Strong proficiency in Learning Management Systems (LMS) and scheduling software.

● Exceptional problem-solving skills with the ability to navigate complex support tickets in a live, high-pressure environment.

● Excellent communication skills, with the ability to manage relationships with both internal staff, external contract instructors, and sales stakeholders.

● Ability to manage multiple priorities in a fast-paced, quarterly-driven workplace.

Preferred Skills

● Familiarity with virtual classroom platforms (e.g., Webex, Zoom, etc.).

● Familiarity with Learning Management Systems

● Strong data analysis skills to report on training utilization and instructor performance.

📌 Technical Trainer (Bengaluru)
🏢 Artech
📍 Bengaluru