We are looking for a proactive and customer-focused Technical Support Specialist to provide technical support to users by resolving hardware, software, and network-related issues. In this role, you will be the first point of contact for IT support requests, helping users troubleshoot technical problems while ensuring a smooth and efficient support experience.

This position is ideal for individuals who enjoy solving technical challenges, assisting others, and building a career in information technology.

Responsibilities

- Respond to IT support requests through phone, email, chat, or ticketing systems.
- Diagnose and troubleshoot hardware, software, operating system, and network issues.
- Install, configure, and maintain computers, printers, and peripheral devices.
- Assist users with password resets, account access, and software installations.
- Document support requests, troubleshooting steps, and resolutions in the help desk system.
- Escalate complex technical issues to higher-level IT support teams when necessary.
- Monitor support tickets to ensure timely resolution and customer satisfaction.
- Perform routine system updates and basic maintenance tasks.
- Assist with setting up workstations and supporting remote employees.
- Maintain accurate IT documentation and knowledge base articles.

Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
- 0–2 years of experience in IT support, technical support,



or help desk roles (internships are welcome).
- Basic understanding of Windows, macOS, and common computer hardware.
- Familiarity with Microsoft Office, Google Workspace, and web browsers.
- Basic knowledge of networking concepts such as TCP/IP, Wi-Fi, DNS, and VPN.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to prioritize multiple support requests effectively.
- Reliable internet connection and ability to work remotely.
- Willingness to learn new technologies and support tools.

Preferred Skills
- Experience with help desk or ticketing systems such as Zendesk, Freshservice, Jira Service Management, or ServiceNow.
- Basic knowledge of Active Directory, Microsoft 365, or Azure Active Directory.
- Familiarity with remote desktop support tools.
- Understanding of cybersecurity best practices and endpoint security.
- Knowledge of basic scripting (PowerShell or Bash) is a plus.
- IT certifications such as CompTIA A+, Google IT Support, or Microsoft certifications are an advantage.

Benefits
- Fully work from home opportunity.
- Paid onboarding and technical training.
- Flexible work schedule.
- Career growth and advancement opportunities.
- Access to learning resources and certification programs.
- Collaborative and supportive team environment.
- Paid time off and company-recognized holidays (subject to eligibility).
- Employee wellness and assistance programs (where applicable).

📌 Technical Support Specialist (India)
🏢 Data Eminence
📍 India