:Company Description:

Codestrela Technologies Pvt Ltd. is a client-oriented and quality-conscious software development company located in Nagpur. We offer a wide range of services and solutions in the areas of Business Applications, Product Development, and Web/E-Commerce Applications. In addition, we provide guidance to students to help them apply their knowledge in real-world projects.

Job Summary:

We are looking for a tech-savvy problem solver to manage the technical setup, maintenance, and live client demonstrations for our software platform.

In this role, you’ll be our resident software expert on-site. You’ll prepare custom demo environments, configure user accounts, and lead live product walkthroughs for prospective clients and visiting teams. Between demos, you will handle tier-1/tier-2 technical support, maintain our software setups, test new product releases before they hit clients, and keep our on-site demo systems running seamlessly.

Key Responsibilities:

- Live Software Demos: Walk prospective clients and visitors through our software platform in person. Show off key features, run real-time workflows, and answer technical questions on the fly.
- Environment Setup & Configuration: Build, configure, and maintain demo databases, user accounts, and test environments so our software looks polished and ready every time a client walks in.
- Support & Troubleshooting: Help clients and internal teams troubleshoot software bugs, UI issues, integration errors, and account configuration problems.
- Software Updates & Testing: Test pre-release builds,



deploy software updates/patches to on-site demo machines, and report edge-case bugs directly to our dev team.
- User Training & Onboarding: Conduct in-person training sessions for new clients, teaching them how to navigate the platform, set up their workflows, and get maximum value from the product.
- Documentation: Keep quick-start guides, internal troubleshooting sheets, and product FAQ documents up to date as new software features drop.

Required Skills:

- 1–3 years of experience in technical support, software implementation, customer success, or pre-sales support.
- Solid presentation skills. You enjoy explaining how software works to people with varying levels of tech skill without drowning them in technical jargon.
- Solid software fluency. Comfortable working with web applications, SaaS platforms, basic databases, user management, and browser-based developer tools for quick troubleshooting.
- Methodical problem solver. You can quickly figure out whether a bug is caused by user error, bad data, browser cache, or a back-end issue.
- Attention to detail. You take pride in making sure demo accounts have clean data, proper permissions, and zero awkward glitch moments during client meetings.

Nice to Have

- Experience or familiarity with ERP software solutions (e.g., SAP, Oracle NetSuite, Odoo, Tally, or Microsoft Dynamics).

Pay: ₹250,000.00 - ₹800,000.00 per year

Benefits

- Flexible schedule
- Paid sick time

Education:
- Bachelor's (Preferred)

Experience:
- Technical support: 2 years (Preferred)

Work Location: In person

📌 Technical Support & Software Product Specialist (On-Site) (Nagpur)
🏢 Codestrela Technology
📍 Nagpur