Technical Support Executive (Nagpur)

Technical Support Executive (Nagpur)

09 Aug
|
West hub financials
|
Nagpur

09 Aug

West hub financials

Nagpur

- Engage in direct communication with customers via Call.

- The agent will assist customers with home mesh-wireless-network initial setup and configurations.

- The agent will assist customers with home extender and powerline adapter initial setup and configurations.

- The agent will assist customers with home extended or advanced home networking configurations.

- The agent will confirm product expected behavior and troubleshoot as needed.

- Actively promote the use of process mobile apps.

- Accurately log customer cases and product issues.

- Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.

Job Types: Full time, Permanent

Work Location: In person

📌 Technical Support Executive (Nagpur)
🏢 West hub financials
📍 Nagpur

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